Last Update April, 20th of 2021.
IDENTITY AND ADDRESS OF THE RESPONSIBLE
YOUR PERSONAL INFORMATION IN OUR POSSESSION WE COLLECT:
• Identification data, such as name, last name, age, nationality, date of birth, number, identity number or voter code, RFC, CURP or other similar information.
• Contact information, such as address, telephone, email and other similar information.
• Habits and events of browsing, IP address and data of cookies, geolocation and device information.
• Financial data, such as bank account numbers and/or credit or debit card numbers, tax data, employment information, patrimonial information and funds.
• Photography and digital signature.
• Proof of address (receipt of payment for home services such as, among others, supply of electricity, telephony, natural gas, property tax, supply, cable, water or bank statements).
• CLABE account number and payer bank, if applicable.
• Bitcoin’s personal use address and other cryptocurrencies addresses, if applicable.
• Other data that may be required in the general dispositions applicable to the BitCuco activity as well as data referring to the access and/or use derived from the habitual development of the use of the BitCuco services.
• BitCuco session time.
• Language preferences.
• Links that visit / where the traffic comes from.
DATA IN SOCIAL NETWORKS
PURPOSES OF DATA COLLECTION
BitCuco treats the holder’s personal data necessary to carry out the activities and managements focused on the fulfillment of the obligations originated and derived from any legal and commercial relationship established by reason of the provision of its services; administration of applications, the website, contact and customer service. BitCuco requires the collection and use of personal information for the following purposes:• To verify and confirm your identity and patrimonial situation.• To manage and operate the services and products you request or contract with us.• To avoid frauds in our system.• To provide and improve customer service.• To comply with the rules of Prevention of Operations with resources of Illicit Origin.• To send emails.• To get in touch with users by any means we consider necessary.• To process payments, including deposits and withdrawals.• To comply with any local or federal law.• To carry out the regular commercial activities of BitCuco. Likewise, BitCuco treats the personal data of the holders to additional purposes, such as sending notifications, notices, promotional messages or communications for marketing or advertising or telemarketing purposes on new or existing products and services, whether their own or from commercial partners; conduct surveys; statistics; market studies, records on consumer habits through automatic data capture tools, interests and behavior.
CONSENT OF THE HOLDER
BY CREATING AN ACCOUNT
This procedure is not automatic, but is carried out only when the user decides to open an account in BitCuco. The user is the one who provides the data and can decide, among different options, with which documents proves his identity. BitCuco understands that, in the event that the user decides to use a bank account statement as proof of address, in accordance with the provisions of Article 8 of the Federal Law on Protection of Personal Data Held by Individuals, the fact that the user uploads his bank account statement by his own will, to our platform is considered as the express consent for the use or treatment of his personal financial or patrimonial data.The personal data that we collect through emails, fax, filling of formats, telephone calls, audio recordings, images or videos, audiovisual or VoIP communications: any processing of your personal data will be subject to your consent, which may manifest to the corresponding BitCuco department that you have contacted. BitCuco is likely to record the content of the call for quality purposes as well as documentary evidence. You can oppose the processing of your data for secondary purposes through the means at your disposal for the exercise of your ARCO rights, according to the procedure indicated below.
PROCEDURE TO REQUEST ARCO RIGHTS AND REVOCATION OF CONSENT
The Owner has, at all times, the right to know what personal data we have about you, what we use them for and the conditions of use we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.To request any of the ARCO rights, you must send an email to [email protected], which must contain the following information and documentation:• Name of the Owner and address or other means to communicate the response to your request.• A valid documents that prove your identity (simple copy in printed or electronic format of your voter card or passport) or, where appropriate, the legal representation of the Holder (simple copy in printed or electronic form of the simple power of attorney with signature autograph of the Holder with blue ink, of the agent and their corresponding valid official identifications – voter’s credential or passport).• The clear and precise description of the data with respect to which it seeks to request any of the ARCO rights, and any other element or document that facilitates the location of the Holder’s personal data.• In the case of requests for rectification of personal data, the Holder must also indicate the modifications to be made and provide the documentation supporting their request.In order to comply with the obligation of access to their personal data, prior accreditation of the identity of the owner or personality of the representative will be made; making the information available on site at the address of the Responsible. Another means may be agreed between the Holder and the Responsible Party, provided that the requested information so permits.The contact details of the person or department that will process applications for the request of ARCO rights, as well as address any questions you may have regarding the processing of your information is the following:
Email: [email protected]